Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Below are our Service Policies, which are intended to ensure quality, safety, and consistency in our work. By using the services of Little Whetta's Housekeeping, you agree to abide by the following policies and procedures: Privacy Policy - We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law. We will use your personal and billing information solely to provide the service you hire us for. Satisfaction Guarantee - If you’re not content with your cleaning, notify us within 48 hours. We will come out and re-clean (within a 7-day window) for free. Security - We take the security of your home very seriously, and work with each homeowner to establish a routine for entering and exiting. Current methods include but are not limited to: · Letting us in on the day of service if you will be home when we arrive · Providing us with an extra key · Providing us a lockbox, keypad, or garage code · Leaving us a key under a mat or pot to use and return or leave in the house when finished Referrals –! If you feel we have done a job worthy of sharing, please do We love referrals and appreciate it when you tell friends and neighbors about our service. Thank you for your confidence in us! Payment – Payment is due on the day of service by check or card. Late Cancellation/Rescheduling Because we reserve a time especially for you, please make any schedule changes 48 business hours before service. If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours' notice (excluding weekends and public holidays) is required.
Home Cleaning Services Terms of Service Agreement
2 Electricity and Water Notice We cannot work effectively in a house without electricity or running water. Getting Ready for the Cleaning – Please don’t “clean” before we arrive, but do “pick up” as much as possible; for example, clearing the floors of clothing and toys, clearing surfaces of small items such as pens, coins, important documents, etc. Please don't worry about countertop appliances and small pieces of furniture - we clean and move those as we go. This type of pick up will allow us to focus more on detail and quality for you. Please set your A/C temperature to 72 degrees F, especially during the summer months. The setting – The ideal cleaning situation is when no one is home. Since that is not always possible, please eliminate as many distractions as possible so we can work uninterrupted. Try to schedule your cleaning on a day when there will be fewer people at home. Please secure pets and keep children in another area as we are working with equipment and products that may not be safe for children. Trash Disposal: We require that we leave any collected trash in the garbage bin at the homeowner’s location. We cannot take trash with us. Quality Control – Our quality control system consists of email requests for feedback after each visit. It is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you. We will correct or address any issues we are made aware of. Pets – We love them! The last thing we want to do is upset your pets as we clean, and we'll work with you to make the experience pleasant for all involved. The following are our policies regarding pets: o Let us know ahead of time if there are any arrangements you have in place for your pets while we clean. o For sanitary purposes, we do not clean up after sick pets or pet accidents. o Please secure any pet that may be overwhelmed by our presence and/or pose a threat. Please secure any pet that is likely to try to run out the door and escape the house. The obligation for control and care of all animals on the premises is on the customer. Little Whetta's Housekeeping Services cannot be held responsible for the escape or safety of pets. Products - Our products are home-made. We will occasionally use stronger products as needed and if permitted by the homeowner. Breakage – We hate it when breakage happens, and we do our absolute best to prevent it! The following is critical regarding our breakage policies: 1. Sometimes breakage occurs when there are “boobytraps”. These are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for “boobytraps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves). 2. Please move expensive figurines or glassware to a location we do not clean or have us skip that area completely if you do not wish to accept the risk. 3. We will cover the cost of repair or replacement of items when breakage value is verifiable. In some cases, we will have the broken item repaired by a professional restoration company. Breakage values must be verified before replacement or reimbursement Services Terms of Service Agreement 3 be authorized. Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery
Special Policies and Service Limitations 1. Our cleaning tech does not climb higher than the company’s three-step ladder. 2. We are not a restoration company and cannot perform certain services due to insurance and safety concerns. In an effort to be transparent and informative as possible, some things that we don’t offer include, but aren’t limited to: Disassembling light fixtures Disassembling seals on shower doors Disassembling furniture to clean it Disassembling any appliance (besides oven racks and fridge shelves) Lifting or moving heavy furniture over 15 lbs. Lifting or moving large fragile items Removing permanent stains from furniture, floors, cabinets, carpets, etc. Carpet steam cleaning Washing the walls Hand-scrubbing or steam cleaning floors 3. We are not an extermination or mold/biohazard remediation company and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we must charge our lock-out fee of 50% of the scheduled cleaning. This is not an exhaustive list. Pest infestation – cockroach, bedbugs, fleas, etc. Animal infestation – birds, mice, rats, bats, etc. Excessive/Uncontrolled Mold Growth Human waste, blood, and bodily fluids Hoarding Other
ecial Policies and Service Limitations 1. Our cleaning tech does not climb higher than the company’s three-step ladder. 2. We are not a restoration company and cannot perform certain services due to insurance and safety concerns. In an effort to be transparent and informative as possible, some things that we don’t offer include, but aren’t limited to: Disassembling light fixtures Disassembling seals on shower doors Disassembling furniture to clean it Disassembling any appliance (besides oven racks and fridge shelves) Lifting or moving heavy furniture over 15 lbs. Lifting or moving large fragile items Removing permanent stains from furniture, floors, cabinets, carpets, etc. Carpet steam cleaning Washing the walls Hand-scrubbing or steam cleaning floors 3. We are not an extermination or mold/biohazard remediation company and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we must charge our lock-out fee of 50% of the scheduled cleaning. This is not an exhaustive list. Pest infestation – cockroach, bedbugs, fleas, etc. Animal infestation – birds, mice, rats, bats, etc. Excessive/Uncontrolled Mold Growth Human waste, blood, and bodily fluids Hoarding Other hazardous conditions.
There will be an extra fee for homes that need extra Attention based on severer conditions and time frame to bring the home to Little Whetta's standard of clean.
Extra Attention Items
Severe build up on multiple blinds and baseboards
Bathrooms that have severe build up of mold, mildew, excesive animal hair and soap scum . If Multiple rooms are in this condition, the fee will be added and you will be notified as soon as possible. This fee will also be open for discussion and based on a case by case basis.
Little Whetta's Housekeeping
Copyright © 2023 Little Whetta's Housekeeping - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.